Salton Inc. update
About a month ago, you may recall that I sent a fiery letter to Salton Incorporated after their crappy toaster broke after three months of light use. (See the archives if you do not remember this letter).
It is with great pleasure I annouce the arrival of a brand-new toaster. It came with the following letter, which shows that Salton's goons folded faster than the French army once I unleashed my wrath upon them.
Honestly, they did a solid job in ironing out the problem, so I will not rip them too much. For one day, The Man took responsibility for his inept product.
Dear PCB:
I have received the letter dated January 30, 2006 along with the toaster you had sent Mr. David Sabin.
We are sorry for the problems you have experienced while using this toaster. We have examined the defective toaster, and found that the latching mechanism had detached from its normal position, and that's why the toaster did not function properly.
Separately, we are sending a replacement toaster which has been examined and tested for proper performance. We hope you will find this toaster to perform satisfactorily.
Once again, please accept our sincere apology for the inconvenience caused by the defective toaster, and please feel free to contact us if you have any questions regarding any Salton products.
Sincerely,
Pravin Jobanputra
Senior Vice President - Engineering
Labels: angry letters
posted by Pete @ 1:35 PM
4 comments
4 Comments:
Nice work getting your appliance.
Although it's a shame that another company is outsourcing it's customer service to New Delhi.
Stench.
There's no truth to the rumor that he's related to Aditya Pabuwal.
Say what you want about those New Dehlians, but cat you talked and they listened. Do you think some a-hole in Peoria would've given you a new toaster?
More than likely, they would've egged your house and keyed your car.
Um, Pravin works in the Lake Forest, IL corporate office of Salton. And he's super cool. And, obviously, takes responsibility for and then replaces faulty product.
Props to Pravin.
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